Chichester Packaging, Protect and Enhance your Products

Terms & Conditions

About Us
This web site is owned and operated by Chichester Paper Bag Company, trading as Chichester Packaging.

We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the web site, or use the contact details below.

Contact details:
Chichester Packaging
5 St. James Industrial Estate
Westhampnett Road
West Sussex
PO19 7JU
Phone: 01243 773742
Fax: 01243 538898
Email: sales [at] chipack [dot] co [dot] uk

Office Hours: Monday - Friday: 9.30am - 4.30pm

In these Terms and Conditions, 'working days' are Monday to Friday inclusive, but excluding Saturday.
Making A Purchase
Browse our store pages. When you find a product that you wish to buy, enter the Quantity required, and then click the Add to Cart button. Where the product is available in several variations (e.g. product Colour, product size or pack size), you may enter a Quantity for each variation required, and then click the Add Selected to Cart button.

Each time you add products to the cart, the current shopping cart contents is displayed. Here, you can change product quantities, or remove a product from the cart. If you wish to purchase further products, then click the Continue Shopping button on the cart page. At any stage during product selection, you can see the current shopping cart contents by clicking the View Cart link at the top-right of most pages.

After you have finished your product selections, click 'Go to Checkout' and you will be asked for Name, Address and Contact details, which we need to be able to complete the order.

We accept Credit and Debit card payments, e.g. Visa, Maestro, and MasterCard. See Credit Card Security below.

If you do not wish to pay online, you may send a cheque payment by post, though this will incur further delays, as goods must be paid for in full before they are dispatched.

We do not charge for any product until it is ready to ship. Back-ordered items are not charged until they are shipped.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.

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Credit Card Security
When an order is placed, credit card numbers are encrypted using 128 bit encryption, for secure online payments. Chichester Packaging employs the SellerDeck Payments processing system, providing full PCI-DSS Level 1 compliance, the data security standard for merchants who accept credit cards online. SellerDeck Payments is powered by CreditCall, a robust and reliable Payment Gateway.
We guarantee your satisfaction with the quality products supplied by Chichester Packaging. If you need to return any product, please refer to our Returns Policy below.
Shipping And Handling
A charge of £10 is added to each order.
Delivery Schedule
We will normally send your order to you in 2 working days, except for bespoke or custom made products.

Non receipt of goods
If your goods fail to arrive after we have sent you a confirmation of despatch email, you must inform us in writing or by email within 5 working days. We can then take up your dispute with our courier company. Claims after this period will not be entertained. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Shortages and Damaged Items
In the case of short delivery or damaged items, you must inform us in writing or by email within 5 working days. Claims after this period will not be entertained. Please quote your order number in all correspondence.
Back Orders
If your item is not in stock, we will place it on back order. You will always be contacted with the option to cancel the order if you would rather not wait.
VAT Charges
All prices are subject to 20% VAT.
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

Goods sold on the Chichester Packaging website are supplied by us in good faith. However, if you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition, we will refund the cost of the goods in full less the carriage costs incurred by us.

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 10 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

Any goods returned should be in good and saleable condition.

Your right to return goods applies only to our standard product range. We regret we are unable to accept returns for custom made or bespoke products that we have produced specifically for you to your instructions, except where goods are damaged on receipt or we are at fault for any errors or omissions. In these circumstances we reserve the right to provide a suitable replacement or remake the goods to your satisfaction.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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Privacy Policy
Chichester Packaging do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Data collected by this site is used to:
  • Take and fulfil customer orders.
  • Administer and enhance the site and service.
  • Provide third-parties with relevant information for goods delivery purposes only.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser - please refer to your browser's Help section for instructions. However, if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

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